Passwords can be reset by the subject by accessing https://trueyou.nebraska.edu/, supplying their login name and answers to pre-registered personalized questions OR by Help Center staff after the subject has provided personal information only known by the subject using the process defined in 4.2.4.1.
Help Center Procedure
The Help Center uses the following procedure to perform assisted password reset:
Via Phone Call
-Verify NUID
- Verify First/Last Name
- Verify Date of Birth
(Reset to temporary code as they are guided to the https://trueyou.nebraska.edu/ site, tell them temporary code and verify that they were able to log in and see the change password option)
Via Email
- Verify NUID
- Verify Date of Birth
- Verify Permanent Address On File
(Send them a reply with their temporary code and the site to reset their password)